Event & Ticket Terms

These terms apply when you book a place at an event listed on Italy Lions, and when you list an event as an organiser. They sit alongside the Terms & Conditions; where the two differ on an event, this page decides.

Last updated: 21 September 2026.

1. Who you are contracting with

Every event on Italy Lions is organised by a member, a business or an organisation — the organiser. The organiser decides what the event is, where and when it happens, who may attend, what it costs, and what happens if it changes. Your agreement to attend is with the organiser.

Italy Lions provides the listing and the booking mechanism. We are not the organiser, the promoter, the venue, the performer or the seller of any ticket, and we do not become a party to your arrangement with the organiser by listing their event.

The organiser's name is shown on the event. Where the organiser is a business, its Italy Lions business profile is linked. If you need the organiser's full legal or fiscal identity — for an invoice, for example — ask the organiser directly; Italy Lions does not verify or publish it.

2. Free event bookings — how they work today

For an event the organiser has marked as free:

• You book a place and Italy Lions issues you a booking immediately. No payment is taken, because there is nothing to pay.
• A booking is confirmed only when it appears in your account with a booking code. An attempt that did not complete is not a booking.
• Places are limited and a booking is not a guarantee of entry where the organiser has set a capacity that is already reached, or where the organiser or venue refuses entry under section 9.
• Where an event uses seating or tables, the place you selected is held for you and cannot be issued to somebody else at the same time.
• If you no longer want your place, cancel it in your account so somebody else can have it.

3. Paid tickets — not currently available

Italy Lions intends to support paid ticketing in future. When and if it becomes available:

• it will be announced clearly before it goes live;
• the price, any booking fee, and any payment-provider fee will be shown in full before you confirm anything;
• the refund arrangements for that event will be shown before you pay; and
• these terms will be updated first.

Until then, never send money to anyone because a page on this platform appeared to ask you to. Italy Lions does not request payment for event tickets. If you are asked to pay a "booking fee", a "release fee" or a deposit in the name of Italy Lions, it is a scam — report it at info@italylions.com.

4. Your booking code and entry

• Your booking carries a code, shown as a QR code in your account. Bring it with you; the organiser scans it at the door.
• A booking code is personal to the booking and, where the organiser requires it, to the named attendee.
• A code can be scanned once. Once it has been used for entry it is spent, whoever presents it next.
• Keep your code private. Anyone who has an image of it can attempt to use it, and we cannot tell them apart from you at the door.
• If your code will not scan, speak to the organiser at the event. Italy Lions cannot admit you to somebody else's event.

5. Duplicate and misused tickets

• Do not copy, forge, alter, screenshot-for-resale or share your booking code. Do not sell or transfer a booking unless the organiser permits it.
• Do not resell a free place for money.
• Where a code has been duplicated, the first presentation to be scanned is the one that gains entry. Later presentations of the same code are refused, and nobody is owed anything for a refused duplicate.
• Organisers may void a booking they reasonably believe to be fraudulent, duplicated or obtained in breach of these terms.
• Ticket fraud is a breach of the Community Guidelines and may lead to the account being removed and the matter reported.

6. If the organiser cancels, postpones or reschedules

The organiser decides, and the organiser is responsible. Italy Lions does not cancel, postpone or reschedule anyone's event, and cannot promise an event will take place.

• Cancellation. Where an organiser cancels through the platform, the event is marked cancelled and bookings for it stop. You should be notified; check with the organiser if you are unsure.
• Postponement or a new date. The organiser sets the new date. A booking for the original date does not automatically carry over — confirm with the organiser what happens to your place.
• A changed venue, line-up, time or programme. These are the organiser's to change, and what you are entitled to as a result is a matter between you and the organiser.
• Where you paid the organiser directly, any refund is the organiser's to make. Italy Lions did not receive the money and cannot return it.

7. If you cannot attend

• Cancel your booking in your account as early as you can, so the place is released.
• A free booking costs you nothing to cancel.
• Whether a place can be given to somebody else in your stead is the organiser's decision.

8. Refunds

Italy Lions does not currently take money for tickets, and therefore does not issue ticket refunds. Nothing on this page creates a right to a refund that you do not otherwise have.

• Where you paid an organiser directly, ask the organiser. Their refund terms apply.
• Where paid ticketing becomes available in future, the refund terms for each event will be shown before you pay, and any payment-provider or processing fee that is not returned will be identified at that point.
• Your rights under Italian and EU consumer law, where they apply to your booking, are not affected by anything on this page.

9. Entry conditions and venue rules

• Italy Lions is an 18+ platform, so the person who made the booking is an adult. Whether the event admits under-18s, and on what conditions, is entirely the organiser's decision — check the listing.
• The organiser and the venue may set conditions of entry: identity checks, a minimum age for the event, bag checks, dress code, seating rules, no photography, and rules on food, drink and smoking.
• The organiser and the venue may refuse or remove you for behaviour, for intoxication, for breaching their rules, or for safety or capacity reasons. Italy Lions cannot overrule that.
• Follow the venue's safety instructions and its staff. You attend at your own risk as to matters the organiser and venue control.

10. If you are the organiser

By listing an event on Italy Lions you confirm that:

• the event is real, and you are entitled to organise and promote it;
• the details you publish — date, time, venue, address, capacity, programme, price and conditions — are accurate, and you will correct them promptly when they change;
• you hold every permission, licence, authorisation, safety clearance and insurance the event requires, and you are responsible for obtaining them. Italy Lions does not check and does not advise on them;
• you are responsible for the safety, conduct and supervision of your event, your venue and your staff;
• you will honour the bookings you accept, notify attendees of changes, and handle cancellations and any refunds yourself;
• you will meet every tax and fiscal obligation the event creates — see section 11; and
• you will keep attendees' personal data confidential, use it only to run the event, and not add it to a marketing list without their agreement. You are the controller of that data for your own purposes.

Italy Lions may refuse, unlist, or remove any event, and may suspend an organiser, where these terms or the Community Guidelines are breached, where the event appears unlawful or unsafe, or where attendees are being misled.

11. Tax, SIAE and fiscal obligations

Public entertainment and ticketed events in Italy can attract obligations relating to copyright collection, entertainment tax, certified ticket issuance, public-safety authorisation and record-keeping. Which of them apply depends on the kind of event, the venue, the audience, whether admission is charged and who the organiser is.

Those obligations are the organiser's, and the organiser must take their own professional advice. Nothing on Italy Lions — including a booking list, a QR code or a scan record — should be relied on as satisfying any of them.

12. Circumstances outside anyone's control

Neither Italy Lions nor an organiser is responsible for a failure caused by something genuinely beyond reasonable control — including severe weather, natural disaster, fire, flood, epidemic, public-health restrictions, an act of a public authority, civil disturbance, strike, war, terrorism, or the failure of a venue, a utility or a telecommunications network. Where such an event prevents an event from going ahead, section 6 applies to the organiser's decision and section 8 to any refund.

13. Italy Lions' role, and its limits

• Italy Lions lists events and records bookings. It does not organise, promote, host, perform at, staff, insure or supervise any event.
• Italy Lions does not verify an organiser's identity, licences, insurance, solvency or competence, and a listing is not a recommendation.
• Italy Lions does not guarantee that an event will happen, that it will be as described, or that it will be of any particular quality.
• Italy Lions is not responsible for the organiser's acts or omissions, for anything that happens at an event, or for any payment made directly to an organiser.
• The limitation of liability in the Terms & Conditions applies to this page too, and does not exclude anything that cannot lawfully be excluded.

14. Questions and complaints

About an event, its price, its content or a refund: contact the organiser — they are the only one who can answer.

About the platform, a listing that breaks our rules, or an organiser behaving dishonestly: use the Report button on the event, or write to info@italylions.com.

See also the Terms & Conditions, the Community Guidelines and the Privacy Policy.